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Launchpad

LEADERSHIP for YOUR FRONTLINE

When your frontline teams work together, aligned with your mission, your company moves from surviving to thriving. Leading with intent where your teams earn your customer’s business day after day is an incredible differentiator. We often promote our best operators into their first leadership role, only to skip preparing them to tow the company line and build indomitable teams.

Our 3-day frontline leader course is built for your Supervisors who are on the front lines of your company. Trust your teams to our team at Rmada United. It’ll be one of the best business decisions you’ve made.

A man in a gray plaid suit stands facing a large presentation screen displaying a pyramid chart labeled with tiers such as Trust, Conflict, Commitment, Accountability, and Results. The room is set up for executive training with rows of tables scattered with papers and cups.

Kickstarting Leadership where it matters the most – your frontline

Why wouldn’t you want to:

  • Increase Service Quality
  • Have teams that adhere to SOPs
  • Not get kicked off of locations
  • Increase customer service and team performance
  • Have someone at the pointy end of the spear holding people accountable to achieving higher standards?
A man in a grey suit is standing and smiling while conversing with another man in a blue shirt who is slightly out of focus. They are in an office setting with blinds covering the windows in the background, likely discussing executive training. The atmosphere appears friendly and informal.

Day One

  • DiSC Assessment – Personal Awareness 
  • Leadership – Roles + Styles + Ethics 
  • Customer Service – Internal + External
Four men are seated in armchairs, engaged in a discussion. One man is holding an open binder, while the others listen attentively. There is a flip chart in the background with some partially visible writing, setting the scene for what appears to be an executive training session in a casual meeting room.

Day Two

  • Communication – Listening (assignment + follow-up) 
  • Front Line Tenets – Alignment + Modeling Standards 
  • Service Quality – Accountability + SOPs + Safety + Process
A man in a gray checked suit stands and speaks to a woman seated at a table during an executive training meeting in the office. The woman, wearing a pink sweater, has a pink tumbler and other items on the table in front of her. Other participants are partially visible.

Day Three

  • Mentoring/Coaching – Paving the way for Successors 
  • Feedback – PIPs + Evaluations + Documentation 
  • Put It Together – Discipline + Resiliency + Diversity

Launchpad

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