Launchpad

LEADERSHIP for YOUR FRONTLINE

When your frontline teams work together, aligned with your mission, your company moves from surviving to thriving. Leading with intent where your teams earn your customer’s business day after day is an incredible differentiator. We often promote our best operators into their first leadership role, only to skip preparing them to tow the company line and build indomitable teams.

Our 3-day frontline leader course is built for your Supervisors who are on the front lines of your company. Trust your teams to our team at Rmada United. It’ll be one of the best business decisions you’ve made.

Kickstarting Leadership where it matters the most - your frontline

Why wouldn’t you want to:

Increase Service Quality
Have teams that adhere to SOPs
Not get kicked off of locations
Increase customer service and team performance
Have someone at the pointy end of the spear holding people accountable to achieving higher standards?

Day One

DiSC Assessment – Personal Awareness

Leadership – Roles + Styles + Ethics

Customer Service – Internal + External

Day Two

Communication – Listening (assignment + follow-up)

Front Line Tenets – Alignment + Modeling Standards

Service Quality – Accountability + SOPs + Safety + Process

Day Three

Mentoring/Coaching – Paving the way for Successors

Feedback – PIPs + Evaluations + Documentation

Put It Together – Discipline + Resiliency + Diversity